Ayurvaa

Shipping, Returns & Refund Policy

Effective Date: 18 August 2026

At AYURVAA Wellness, we are committed to delivering genuine, quality wellness products to you safely and efficiently. This Shipping, Returns & Refund Policy explains how we process orders, shipping, delivery, returns, exchanges, cancellations and refunds for purchases made through ayurvaa.com.

By placing an order on our website, you agree to the terms outlined below.

1. Order Processing

• Once your order is successfully placed and payment is confirmed, we begin processing it for dispatch.
  
• Orders are generally processed within 1–2 business days, excluding Sundays and public holidays.
  
• Once your order has been dispatched, you will receive a shipping confirmation with the available tracking details.

Please ensure that the shipping address, mobile number and other delivery information provided at checkout are accurate. AYURVAA Wellness cannot be held responsible for delays or failed delivery resulting from an incorrect or incomplete address or contact information provided by the customer.

2. Shipping & Delivery

We currently deliver AYURVAA products across India through our logistics partners.

Estimated delivery time is generally 3–7 business days after dispatch, depending on the delivery location and courier serviceability.

Delivery timelines are estimates and may vary because of:

• Your location and courier serviceability
• Weather conditions
• Public holidays
• Natural or unforeseen events
• High-volume sale periods
• Courier or logistics delays
• Incorrect or incomplete delivery information

We will make reasonable efforts to ensure that your order reaches you within the estimated delivery period. However, delivery timelines cannot be guaranteed in exceptional circumstances or where delays are caused by third-party logistics providers.

3. Available Payment Options

AYURVAA offers the following payment options:

A. Prepaid Orders

• Customers may pay the full order amount online using the payment methods available at checkout.
  
• Prepaid orders are processed for dispatch after successful payment confirmation.

B. Cash on Delivery (COD)

AYURVAA also offers Cash on Delivery for eligible orders and serviceable locations.

Our COD option works with a partial advance payment system.

When a customer selects COD:

• A ₹99 COD booking/confirmation charge is payable online at the time of placing the order.
• The remaining eligible order amount is payable to the delivery partner at the time of delivery.
• The ₹99 amount forms part of the total amount payable for the COD order and will be clearly displayed before the customer confirms the order.
• COD availability may vary depending on the customer's location, order value and courier serviceability.

Important: COD Refusal

• Once a COD order has been confirmed and dispatched, customers are requested to accept the shipment and pay the remaining amount due at delivery.
  
• If a customer refuses to accept the COD shipment at the time of delivery, the ₹99 COD booking/confirmation amount paid at the time of placing the order will not be refundable, subject to applicable law.
  
• This amount is collected upfront to confirm the COD order and initiate processing and shipment.
  
• If a shipment cannot be delivered due to reasons attributable to AYURVAA Wellness or the logistics partner, the matter will be reviewed separately and the customer will not be unfairly charged for such circumstances.
  
• Customers should carefully review the order details and payment terms before confirming a COD order.

4. Shipping Charges

• Applicable shipping charges, if any, will be displayed at checkout before you complete your purchase.
• Any promotional free-shipping offer will be subject to the terms and conditions of that particular offer.
• For COD orders, the ₹99 COD booking/confirmation charge will be displayed separately and clearly at checkout before the order is confirmed.

5. Delivery Inspection

We strongly recommend checking your package at the time of delivery.

If the outer package appears:

• Damaged
• Opened
• Tampered with
• Wet or leaking
• Severely crushed

please take photographs/videos of the package before opening it and contact us as soon as possible.

If possible, record an unboxing video showing the package, shipping label and product condition. This can help us investigate damage or tampering claims with our logistics partner.

For delivery-related concerns, customers can contact us at: care@ayurvaa.com

6. Damaged, Defective or Incorrect Products

If you receive a product that is:

• Damaged during transit
• Defective
• Incorrectly delivered
• Missing from your order
• Tampered with or compromised

please contact us at: care@ayurvaa.com

within 48 hours of delivery.

Please include:

1. Your order number
2. A description of the issue
3. Clear photographs of the product and packaging
4. Photographs of the shipping label
5. A short unboxing video, if available

Our team will review the information and may request additional details where necessary.

If the issue is verified, AYURVAA Wellness may provide a replacement or refund, depending on the circumstances and product availability.

For verified damaged, defective or incorrect orders, AYURVAA Wellness will bear the applicable return/replacement shipping cost.

7. Returns

Because AYURVAA products are ingestible wellness products, returns are accepted only when the product is unused, unopened and in its original sealed packaging.

A return request must be raised within 7 days from the date of delivery.

To be eligible for a return:

• The product must be unused.
• The original seal must be intact.
• The product must be in its original packaging.
• The product must be in resalable condition.
• The order must be placed through ayurvaa.com.
• Proof of purchase/order details must be provided.

Products that have been opened, used, consumed or have had their original seal broken are not eligible for return for change-of-mind reasons.

8. Non-Returnable Situations

Returns will generally not be accepted in the following situations:

• The product has been opened or consumed.
• The original seal has been broken.
• The product has been damaged after delivery due to improper handling or storage by the customer.
• The customer simply changes their mind after opening the product.
• The customer does not like the taste, texture or flavour after opening the product.
• The customer does not experience the expected personal results from using the product.
• The return request is made after the applicable return period.
• The product is returned without prior approval from AYURVAA Wellness.
• The product is returned without its original packaging or identifying information.

This does not affect your rights in relation to products that are defective, damaged, incorrect or otherwise not as described.

9. How to Request a Return

To initiate an eligible return, email us at: care@ayurvaa.com

Please mention:

Subject: Return Request – Order #[Your Order Number]

Include:

• Order number
• Name used for the order
• Registered mobile number/email address
• Product you wish to return
• Reason for return
• Photographs of the product and packaging

Our team will review the request and provide further instructions if the return is approved.

Please do not ship any product back to us before receiving return instructions from AYURVAA Wellness.

10. Return Shipping

• For returns due to a change of mind, the applicable return shipping cost will generally be the customer's responsibility.
• For products that are verified as damaged, defective or incorrectly delivered, AYURVAA Wellness will arrange or reimburse the applicable return/replacement shipping as appropriate.

11. Refunds

• Once an approved returned product is received and inspected, we will process the applicable refund.
• Refunds are generally processed within 5–7 business days after approval/inspection.
• The time taken for the refunded amount to reflect in your account may vary depending on your bank, card issuer, payment gateway or other financial institution.

Prepaid Orders

• For eligible prepaid orders, the approved refund will generally be processed to the original payment method.

COD Orders

• For eligible COD orders, any refundable amount relating to an approved return or verified product issue will be processed according to the applicable return/refund conditions.
• The ₹99 COD booking/confirmation charge will not be refundable where the customer refuses an otherwise correctly delivered COD shipment, subject to applicable law.
• For a verified damaged, defective or incorrectly delivered product, AYURVAA Wellness will review the case and determine the appropriate refund or replacement.
• AYURVAA Wellness will never ask you to share your card PIN, UPI PIN, CVV or OTP for processing a refund.

12. Order Cancellation

• You may request cancellation of your order by contacting us at care@ayurvaa.com as soon as possible after placing the order.
• Cancellation requests can generally be accommodated only before the order has been dispatched.
• Once an order has been dispatched, cancellation may no longer be possible. In such cases, the order may be subject to the applicable return/refund conditions described in this policy.
• Any cancellation or refund will be handled in accordance with applicable consumer protection laws and the specific circumstances of the order.

13. Undelivered or Returned-to-Origin (RTO) Orders

If an order cannot be delivered because of reasons such as:

• Incorrect address
• Incomplete address
• Incorrect phone number
• Customer unavailable for repeated delivery attempts
• Customer refusal to accept the shipment
• Customer refusing to pay the balance COD amount
• Failure to respond to the courier
• Other circumstances attributable to the customer

the shipment may be returned to AYURVAA Wellness by the courier.

For COD orders, where the customer refuses to accept the shipment or refuses to pay the remaining COD amount, the ₹99 COD booking/confirmation amount will not be refundable, subject to applicable law.

If the customer requests the order to be shipped again after an RTO, additional shipping/logistics charges may apply.

If an order is returned to origin due to circumstances not attributable to the customer, AYURVAA Wellness will review the case separately.

14. Product Storage

• Once delivered, customers should store AYURVAA products according to the storage instructions provided on the product packaging.
• AYURVAA Wellness cannot be responsible for product damage resulting from improper storage or handling after delivery.

15. Product Quality & Safety

• AYURVAA Wellness takes product quality and safety seriously.
• All products are supplied in their original packaging and should be consumed according to the directions provided on the product label.
• If you notice any unusual condition with the product, such as damaged packaging, leakage, unusual appearance or any other quality concern, please stop using the product and contact us at: care@ayurvaa.com

Please provide your order details and photographs so that our team can investigate the matter.

16. Exchanges

Exchanges are available primarily for verified cases involving:

• Damaged products
• Defective products
• Incorrect products
• Products compromised during delivery

Exchange requests are subject to verification and product availability.

For hygiene, safety and product integrity reasons, opened or consumed products are not eligible for exchange merely because of a change of mind or taste preference.

17. Contact Us

For any questions regarding shipping, returns, exchanges, COD orders or refunds, please contact:

AYURVAA Wellness LLP

Customer Care: care@ayurvaa.com

Website: ayurvaa.com

Please include your order number in all order-related communications so that our team can assist you efficiently.

18. Policy Updates

AYURVAA Wellness LLP reserves the right to update or modify this Shipping, Returns & Refund Policy from time to time.

Any changes will be published on this page with the revised effective date.

Last Updated: 18 August 2026